Privacy Policy

At Zooel Collection, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, place an order, contact us, subscribe to updates or otherwise interact with Zooel Collection.

By using our website or providing your personal information to us, you acknowledge that your information may be processed as described in this Privacy Policy, to the extent permitted by applicable law.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

Your full name
Email address
Telephone or WhatsApp number
Billing and shipping address
Country and delivery information
Order and purchase history
Product preferences, sizes and selected options
Body measurements voluntarily provided for custom-made products, including bust, waist, hips and height
Messages, photographs or other information you voluntarily send to us regarding an order
Payment-related information
IP address, browser type, device information and website activity
Cookie and analytics information
Any other information you voluntarily provide when communicating with us

2. How We Use Your Information

We may use your personal information where necessary to:

Process, prepare and fulfil your orders
Create custom-made products according to measurements provided by you
Process and confirm payments
Arrange shipping and delivery
Communicate with you regarding your order
Respond to enquiries, requests and customer support messages
Manage corrections, alterations, complaints or other after-sale requests
Prevent fraud, misuse and unauthorized transactions
Maintain the security and functionality of our website
Comply with accounting, tax, legal and regulatory obligations
Improve our website, products, services and customer experience
Send marketing communications where you have consented or where otherwise permitted by applicable law

3. Custom Measurements

If you order a made-to-measure or customized product, you may voluntarily provide body measurements such as bust, waist, hips and height. These measurements are used solely for preparing, adjusting or fulfilling your order and for related customer service purposes.

You are responsible for ensuring that the measurements and other information you provide are accurate. Zooel Collection is not responsible for fitting issues resulting from incorrect, incomplete or inaccurate measurements provided by the customer.

4. Legal Basis for Processing

Where required by applicable data protection law, we process personal information on one or more of the following grounds:

Performance of a contract or taking steps necessary to fulfil your order
Your consent
Compliance with legal obligations
Our legitimate business interests, provided those interests do not override your applicable privacy rights

5. Payments

Payments may be processed through third-party payment providers, banks or financial institutions. These providers may collect and process payment information in accordance with their own privacy policies and security procedures.

Zooel Collection does not intentionally store full payment card details unless specifically required and permitted through the payment services used on our website.

6. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information only where reasonably necessary with trusted third parties that help us operate our business, including:

Payment processors and banks
Courier, postal and delivery companies
Website hosting and technology providers
Analytics and website service providers
Email and communication service providers
Professional advisers, accountants or legal advisers
Government, regulatory or law-enforcement authorities where legally required

Third-party providers may process your information only to the extent necessary to provide their services, subject to their own legal and privacy obligations.

7. Instagram, WhatsApp and Other Communication Platforms

If you contact us through Instagram, WhatsApp or another third-party platform, information exchanged through that platform may also be processed by the relevant platform provider according to its own privacy policy.

We recommend that customers avoid sending unnecessary sensitive or financial information through social media or messaging platforms.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies necessary for website functionality, security, shopping features, analytics and, where applicable, marketing.

Some cookies may be placed by third-party providers. Where required by applicable law, non-essential cookies will be used subject to the appropriate consent.

You may be able to control or disable cookies through your browser settings. Certain website functions may not operate correctly if cookies are disabled.

9. Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you information about new collections, launches, promotions and other Zooel Collection updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilment of orders, customer service, accounting, tax, fraud prevention and legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, internet transmission, electronic storage system or communication method can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. International Data Processing

Some of our service providers may operate or store information in countries outside your country of residence. Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally permitted
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request portability of your data where applicable
Opt out of marketing communications
Lodge a complaint with the competent data protection authority

Certain information may need to be retained even after a deletion request where required for legal, accounting, tax, fraud-prevention or dispute-resolution purposes.

14. Verification of Requests

For the protection of our customers, we may request reasonable information to verify your identity before responding to a privacy-related request. We may refuse or limit requests where permitted by law, including requests that are fraudulent, excessive, repetitive or affect the rights and privacy of another person.

15. Children's Privacy

Our website and services are not intentionally directed toward children who are not legally permitted to enter into purchases or provide personal information without appropriate parental or guardian authorization.

If we become aware that personal information has been collected from a child in circumstances where parental or guardian consent is legally required, we may delete that information where appropriate.

16. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or services. Zooel Collection is not responsible for the privacy practices, security, content or policies of third-party websites or services.

We encourage customers to review the privacy policies of third parties before providing personal information to them.

17. Changes to This Privacy Policy

Zooel Collection reserves the right to update or modify this Privacy Policy when necessary to reflect changes to our website, services, business practices or applicable legal requirements.

The updated version will become effective when published on this page unless otherwise required by applicable law. We encourage visitors to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, how your personal information is processed or wish to exercise an applicable privacy right, please contact us at:

Email: contact@zooel.com

Instagram: @zooelcollection

WhatsApp: +389 76 231 161